Ckok FAQ – Common Questions & Complete Help Guide

Ckok's VIP program is a points-based loyalty system. The more you play, the more points you accumulate and the higher the tier you reach. Benefits increase at every tier.

General Tier Structure:

• Bronze – All new members start at this tier and receive regular bonus offers.
• Silver – after reaching a set number of points. Cashback rates increase and withdrawals are processed faster.
• Gold – At higher points, you'll unlock exclusive bonuses, higher deposit limits, and priority support.
• Platinum / VIP – The highest tier. Enjoy a dedicated personal account manager, custom bonuses, exclusive event invitations, and the highest withdrawal limits.

The easiest way to earn points is by regularly playing Live Casino and Sports Betting. A fixed number of points is credited for every set amount wagered. You can check your current points and how much more you need to reach the next tier under the "Loyalty" or "VIP" section of your account.

VIP tier benefits and details may be updated from time to time. For the latest information, Bonus Page or ask our support team.

Ckok supports multiple interface languages, and switching to Bengali is straightforward. The steps are essentially the same on both the website and the app.

To change the language on the website:

1. Look for a globe icon (🌐) or a language name, usually in the top-right corner or the footer of the page — click on it.
2. Select "Bengali" or "Bangladesh" from the dropdown menu.
3. The page will refresh and switch to Bengali.

To change the language in the app:

1. Tap the bottom menu or the hamburger icon in the app.
2. Go to the "Settings" or "Profile" section.
3. Select Bengali under the "Language" option.

After changing the language, all menus, buttons, and notifications will appear in Bengali. You can change the language even without being logged in. If you can't find the option, contact support and they'll walk you through it.

Signing up at ckok is quick and no documents are required upfront. Just a few basic details and your account is ready to go.

What you need to register:

• Full name – As per your National ID.
• Mobile Number – An active Bangladeshi number; OTP verification required.
• Email address – Useful for future password resets.
• Date of birth – you must be 18 years of age or older.
• Password – At least 8 characters, including numbers and special characters.

If you have a referral code, enter it during registration — both you and your friend will receive a bonus.

No photo or ID copy is required at the time of registration. However, KYC verification may be requested before processing large withdrawals or if any suspicious activity is detected. To register, On the registration page Go.

Ckok offers several options to temporarily or permanently close your account. Which one you choose depends on how long a break you're looking to take.

Temporary Cooling-Off (24 hours to 30 days): This can be done yourself from the "Responsible Gaming" section in your account settings, or by contacting support. During this period, logging in and placing bets will not be possible.

Self-Exclusion (6 months or more): Submit a request via Live Chat or email. No reason is required. It takes effect immediately upon request and cannot be cancelled before the specified period ends.

Permanent Account Closure: To permanently close your account, email support at support@ckok.my with your full name and mobile number. If you have a remaining balance, please withdraw it first.

For a break of any kind Responsible Gaming Pagefor full details.

At ckok, some personal details can be updated on your own, while others require assistance from the support team.

You can do it yourself:

• Password change – directly from Account Settings.
• Email address update – verified via OTP sent to your old email.
• Update your address or preferred language.

Changing your mobile number: This involves a more secure process because your mobile number is used for login and OTP verification. To change it, contact support and provide both your old and new numbers. Once your identity is verified, the update is typically completed within 24 hours.

Changing your name: Your name generally cannot be changed after registration as it is linked to your KYC information. If there's a spelling error, contact support and submit a copy of your National ID to request a correction.

For any profile changes, contact support at support@ckok.my or via Live Chat.

KYC (Know Your Customer) is a standard identity verification process that ckok follows as a requirement of its international license. It also serves to protect your account.

When KYC is required:

• When making a large withdrawal for the first time (typically ৳50,000 or more).
• When suspicious activity is detected on the account.
• When a limit increase is requested.
• When ckok contacts you directly.

Documents commonly requested:

• Proof of identity – A scan or clear photo of your National ID (NID) or passport. Blurry images will delay verification.
• Proof of Address – A utility bill, bank statement, or other government-issued document showing your name and address. Documents issued within the last 3 months are accepted.
• Selfie – In some cases, a selfie holding your NID may be requested.

Submitting all documents clearly and legibly at once typically allows verification to be completed within 24–72 hours. Once KYC is done, your withdrawal limit increases and future transactions will go through without any issues. Contact support or use the "Verification" section in Settings to submit your documents.